SLA

SLA stands for Service Level Agreement. This is the agreement in which we determine the quality you can expect from HostingProf if you hire our services. The agreement states which requirements our services must meet. It is a contract between HostingProf as supplier and the customer.

Wat is een SLA?

SLA is a kind of quality assurance. In proper Dutch we also call it the 'Service Level Agreement' or the 'Service Level Agreement'. This agreement describes the quality you can expect from us. For example, the agreement states which work we perform, and whether it is included in the agreement, or whether you can order it as an extra option.

The agreement also states how much time we can spend on the work. At the lowest level you book us for 15 minutes, at the middle level 30 minutes and at the highest level 60 minutes. This way, both parties know exactly what to expect.

Kwaliteit voorop

Of course you will find agreements about quality in our SLA. What availability can you expect from us? How are we going to support you? And what degree of reliability do we agree on? Whichever service level you choose, at HostingProf quality always comes first. We are always happy to think along with you. Hiding behind an agreement is not our style. It is more of an agreement in which we lay down rights and obligations than a shield to shield against.

At HostingProf, we think it is important that our agreements are also measurable. That is why we work with a guaranteed response time. This is the time within which you can expect a response from one of our employees if you make a service request.

Meer duidelijkheid en transparantie

Let's be honest: as a customer you just want to know what something costs. Not in difficult legal language, but in understandable Dutch. And with prices that are simply stated in euros. That is so clear and so transparent. At HostingProf we love that clarity and transparency.

That is why the table at the top of this page shows exactly what you can expect in minutes, hours and euros. We also give you an overview of any additional prices. In any case, the costs are never a surprise.

Verzekerd van professionele hosting

With us you are always assured of professional hosting and services. Whether you purchase an SLA or not. But a Service Level Agreement does help both parties to ensure that agreements are fulfilled and that you as a customer can have reasonable expectations. When a service does not meet a certain quality requirement, it must be improved. It's that simple.

An SLA provides clarity to the supplier and the customer. A good SLA can prevent unnecessary discussions. A good basis for a successful collaboration without misunderstandings. Because in the end we are all people, who work together on a better, more beautiful, safer, more stable and faster internet.